RETURNS & EXCHANGES

RETURN POLICY: 
o We will gladly accept returns on defect merchandise within 15 days of receiving merchandise. You must email              customer service within 5 days of receiving your order, prior to shipping anything back
o Merchandise must have all original tags attached, in their original form (NOT worn, altered, or washed).
o Return form must be included
o We reserve the right to refuse a refund / exchange if the items have any signs of wear, alterations, misuse or                damage
o Cultura y Mas does not guarantee the exchange or credit for a defective item. If you believe an item is defective            please give notice to info@cymla.com before returning item.
o You may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your            return/exchange please request a tracking number from your shipper.
o We are not responsible for lost returns or exchanges.
o Original shipping and handling charges are not refundable
o All refunds are issued as a store credit.
o All sale items are final. 

HOLIDAY ORDERS/RETURNS:
o Please allow 5 business days for domestic orders and 10 business days or more for International orders.
o We will gladly accept returns of merchandise purchased November 1st through December 25th until January 15th of    the New Year.
o If you are returning a gift and are not the original purchaser, please be sure to indicate any changes to the delivery      address.
o Please note that exchanges must be due to size. A replacement will be sent out at customer’s expense. If no                replacement item is available a store credit will be issued. 

EXCHANGES:
o Culturaymas.com is only able to exchange items for a different color/size of the same item. 

COLORS:
o We have made every effort to display as accurately as possible the colors of our products that appear at the                  culturaymas.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that          your monitor's display of any color will be accurate.